RETURN POLICY

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Returns of certain types of goods are not allowed.

Returns of certain types of goods are not allowed. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, nor flammable liquids or gases.

Other items that are not eligible for return:

• Gift cards
• Downloadable software
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

• Books showing obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item.

We will also inform you whether your refund is approved or denied. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at: contact@decleor.com

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at contact@decleor.com and send your item to: 3 Rue Chauveau Lagarde, Paris, 75008, France.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item.

Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, and they will know that you have returned the gift.

Shipping

To return your product, you must send it to the following address: 3 Rue Chauveau Lagarde, Paris, 75008, France.

Shipping costs related to returning your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Other items that cannot be returned:

• Gift cards
• Downloadable software
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

• Books showing obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
• Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery

Once we receive and inspect your return, we will send you an email to confirm that we have received the returned item.

We will also inform you whether your refund is approved or denied. If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.

If you have not yet received a refund, first double-check your bank account. Then contact the issuer of your credit card, as the official display of your refund may take some time.

Next, contact your bank. The display of a refund is often preceded by a processing delay.

If you have completed all these steps and still have not received your refund, contact us at the following address: contact@decleor.com

Only items at regular price are refundable.

Unfortunately, sale or promotional items are not refundable.

We only replace items that were initially defective or damaged.

If you need to replace yours with the same item, please email us at contact@decleor.com and send your item to: 3 Rue Chauveau Lagarde, Paris, 75008, France.

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item.

Once the returned item is received, a gift voucher will be sent to you by mail. If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to themselves to give to you later, the refund will be issued to them, and they will know that you returned their gift.

To return your product, you must send it to the following postal address: 3 Rue Chauveau Lagarde, Paris, 75008, France.

Shipping costs related to the return of your item are your responsibility. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the delivery time for your exchanged product may vary.

If you are shipping an item valued over €75, we recommend using a tracked shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.