UPDATED ON JUNE 18, 2026
RETURN POLICY
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging. Returns of certain types of goods are not allowed.
Returns of certain types of goods are not allowed. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, nor flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Books showing obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once we receive and inspect your return, we will send you an email to confirm that we have received the returned item.
We will also inform you whether your refund is approved or denied. If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.
DELAYED OR MISSING REFUNDS (IF APPLICABLE)
If you have not yet received a refund, first double-check your bank account. Then contact the issuer of your credit card, as the official display of your refund may take some time.
Next, contact your bank. The display of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, contact us at the following address: contact@decleor.com
DISCOUNTED OR PROMOTIONAL ITEMS (IF APPLICABLE)
Only items at regular price are refundable.
Unfortunately, sale or promotional items are not refundable.
EXCHANGES (IF APPLICABLE)
We only replace items that were initially defective or damaged.
If you need to replace yours with the same item, please email us at contact@decleor.com and send your item to: 3 Rue Chauveau Lagarde, Paris, 75008, France.
GIFTS
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of the returned item.
Once the returned item is received, a gift voucher will be sent to you by mail. If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to themselves to give to you later, the refund will be issued to them, and they will know that you returned their gift.
SHIPPING
To return your product, you must send it to the following postal address: 3 Rue Chauveau Lagarde, Paris, 75008, France.
Shipping costs related to the return of your item are your responsibility. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the delivery time for your exchanged product may vary.
If you are shipping an item valued over €75, we recommend using a tracked shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.
