Preamble

 

These General Terms and Conditions of Sale (hereinafter "T&Cs") apply to all sales concluded on the Decléor website, accessible at https://decleor.com (hereinafter "the Site").

 

The Site is published and operated by: COSPAL

Simplified joint-stock company (SAS) with capital of 1 000 €

Head office: 3 Rue Chauveau Lagarde, 75008 Paris,

France RCS Paris: 933 741 639

VAT number: FR50 933 741 639

Email address: contact@cospal.fr

 

The Site sells cosmetic care and aromatherapy products from the Decléor brand.

By placing an order on the Site, the customer acknowledges having read these T&Cs and accepts them without reservation.

Article 1 — Purpose and Scope

 

These T&Cs define the rights and obligations of the parties within the framework of the online sale of products offered on the Site.

They apply to any order placed by a consumer (hereinafter "the Customer") residing in mainland France and Corsica. For any delivery to the overseas departments and territories (DOM-TOM) or abroad, please contact us for a personalized quote.

COSPAL reserves the right to modify these Terms and Conditions of Sale (T&Cs) at any time. The applicable conditions are those in effect on the date the order is confirmed.

Article 2 — Products

 

The products offered for sale are those presented on the Site, subject to available stock.

Each product is accompanied by a detailed description. Photographs illustrating the products are not contractually binding. In the event of a clear error between the product characteristics and its representation, COSPAL cannot be held liable.

Article 3 — Prices

 

Product prices are indicated in euros, all taxes included (TTC), excluding delivery fees.

Delivery fees are indicated before the final confirmation of the order and are charged in addition to the product prices.

COSPAL reserves the right to change its prices at any time. Products are billed based on the rates in effect at the time the order is confirmed.

In the event of the creation or modification of taxes or contributions, these may be passed on to the product sale price.

Article 4 — Order

 

4.1 Placing an Order

To place an order, the Customer selects the products of their choice and adds them to their cart. They then access their cart to verify the details of their order and the total amount.

The Customer provides their delivery and billing details, chooses their delivery method, then proceeds to payment.

The order is only definitively confirmed after payment confirmation. A confirmation email summarizing the order is then sent to the Customer.

 

4.2 Modification and Cancellation

Any request for modification or cancellation must be sent as soon as possible to contact@cospal.fr. COSPAL will make its best efforts to comply, without guarantee if the order has already been shipped.

 

4.3 Order Refusal

COSPAL reserves the right to refuse or cancel any order in case of:

• Dispute related to payment of a previous order
• Legitimate reason, especially in case of suspected fraud

Article 5 — Payment

 

5.1 Payment Methods

Orders are paid by credit card (Visa, Mastercard, American Express) via a secure payment platform.

The total order amount is debited at the time of validation.

 

5.2 Payment Security

Transactions are secured by our payment provider. COSPAL never has access to the Customer’s full bank details.

 

5.3 Fraudulent Use

In case of fraudulent use of your payment methods, contact us immediately:

• By email: contact@cospal.fr
• By phone: +33 6 72 73 79 72

Article 6 — Delivery

 

6.1 Delivery Areas and Times

Deliveries are made in mainland France and Corsica.

Delivery times are indicated at the time of order and start from payment confirmation. For reference:

• Standard delivery: 3 to 5 business days
• Express delivery: 24 to 48 hours

 

These timeframes are indicative and may vary depending on product availability and the carrier.

 

6.2 Order Receipt

The Customer agrees to check the condition of the package upon receipt. In case of anomaly (damaged package, missing or damaged product), the Customer must:

• Make written reservations on the delivery slip
• Refuse the package if necessary
• Notify COSPAL within 48 hours by email at contact@cospal.fr

 

6.3 Absence at Delivery

In case of absence, a delivery notice will be left allowing the package to be collected according to the carrier’s terms.

Any package returned due to incorrect address or unclaimed will be resent at the Customer's expense.

Article 7 — Right of Withdrawal

 

In accordance with articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to justify reasons or pay penalties.

 

7.1 Terms of Exercise

To exercise this right, the Customer must notify their decision by:

• Email to contact@cospal.fr
• Mail to COSPAL, 3 Rue Chauveau Lagarde, 75008 Paris

The Customer may use the withdrawal form below or any other unambiguous statement.

 

7.2 Product Returns

Products must be returned in their original condition and packaging, complete and unused, within 14 days following the withdrawal notification.

Return shipping costs are the responsibility of the Customer, except in case of an error by COSPAL.

 

7.3 Refund

COSPAL processes the refund within 14 days from the receipt of the returned products or proof of shipment, whichever comes first.

The refund is made using the same payment method used for the order.

 

7.4 Exclusions

The right of withdrawal cannot be exercised for products unsealed after delivery and that cannot be returned for hygiene or health protection reasons (article L.221-28 of the Consumer Code).

Article 8 — Withdrawal form

 

(To be completed and returned only if you wish to withdraw)

To the attention of COSPAL, 3 Rue Chauveau Lagarde, 75008 Paris — contact@cospal.fr

 

I hereby notify my withdrawal from the contract concerning the sale of the product(s) below:

• Reference and description of the product(s):
• Ordered on: / Received on:
• Client's name:
• Client's address:
• Date:
• Signature (in case of paper notification):

Article 9 — Legal guarantees

All products sold on the Site benefit from the legal guarantees provided by the Consumer Code:

 

9.1 Conformity warranty (articles L.217-4 to L.217-14)

The Client can request repair or replacement of the non-compliant product. If these solutions are impossible, the Client can return the product and obtain a full or partial refund.

 

9.2 Hidden defects warranty (articles 1641 to 1649 of the Civil Code)

The Client can choose between canceling the sale or a price reduction if the product has a hidden defect making it unfit for use.

To exercise these guarantees, contact us at contact@cospal.fr.

Article 10 — Complaints and customer service

 

For any questions, complaints, or requests regarding an order:

Email : contact@cospal.fr

Phone: +33 6 72 73 79 72

Mail: COSPAL — Customer Service, 3 Rue Chauveau Lagarde, 75008 Paris

 

Our team is committed to responding to you as quickly as possible.

Article 11 — Mediation

 

In accordance with the provisions of the Consumer Code relating to amicable dispute resolution, the Client can use the mediation service offered by COSPAL free of charge.

The consumer mediator is: Thomas Gatignol

 

Before contacting the mediator, the Client must have previously attempted to resolve the dispute directly with COSPAL through a written complaint.

The Client can also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

Article 12 — Personal data

 

12.1 Data controller

COSPAL, as the data controller, collects and processes the Client's personal data.

 

12.2 Data collected

• Identification data: last name, first name, email address, postal address, phone number
• Connection data: IP address, browsing data
• Transaction data: order history, payment data

 

12.3 Purposes of processing

• Order and customer relationship management
• Product delivery
• Payment management
• Sending commercial communications (with consent)
• Improvement of our services
• Fraud prevention

 

12.4 Legal basis

Processing is based on contract execution, Client consent, or COSPAL’s legitimate interest.

 

12.5 Recipients

Data may be transmitted to COSPAL’s service providers (logistics, payment, hosting) strictly within the scope of service execution.

 

12.6 Retention

Data is retained for the duration of the commercial relationship and up to 3 years after the last contact, unless a longer legal retention period applies.

 

12.7 Client rights

In accordance with the GDPR and the Data Protection Act, the Client has the following rights:

• Access to their data
• Rectification
• Erasure
• Objection
• Restriction of processing
• Portability

 

To exercise these rights: contact@cospal.fr

The Client may also file a complaint with the CNIL: www.cnil.fr

Article 13 — Cookies

 

The Site uses cookies to improve user experience, generate statistics, and offer personalized content.

The Client can manage their cookie preferences via the banner displayed during their first visit or in their browser settings.

For more information, please consult our Cookie Policy.

Article 14 — Intellectual property

 

All elements of the Site (texts, images, logos, trademarks, etc.) are protected by intellectual property rights.

Any unauthorized reproduction, representation, or exploitation is prohibited and constitutes counterfeiting punishable by law.

Article 15 — Force majeure

 

COSPAL cannot be held responsible for failure to perform its obligations in case of force majeure, as defined by Article 1218 of the Civil Code and French case law.

Force majeure events include, in particular: natural disasters, strikes, pandemics, transport blockages, interruption of telecommunication networks.

Article 16 — General provisions

 

16.1 Entirety

These Terms and Conditions express the entire obligations of the parties.

 

16.2 Partial invalidity

If any clause of the Terms and Conditions is declared null, the other clauses remain fully valid.

 

16.3 Non-waiver

COSPAL's failure to invoke a breach by the Client does not constitute a waiver of the right to invoke it later.

Article 17 — Applicable law and jurisdiction

 

These Terms and Conditions are subject to French law.

In case of dispute, an amicable solution will be sought prior to any legal action.

In the absence of an amicable agreement, French courts shall have exclusive jurisdiction.